KRAOnline Support Framework - The five questions posted most recently:

KRAOnline Support Framework - The five questions posted most recently: ITMS Question and Answer Framework http://www.revenue.go.ke/forums/faq <![CDATA[i have forgoten my pin no.]]> For the security and confidentiality of taxpayers’ data we don’t reveal a taxpayer’s PIN on phone, email, or third parties. We can never be sure of the true identity of the requester. That is why we insist the taxpayer has to visit the nearest KRA office for identification before he/she is given the PIN. ]]> http://www.revenue.go.ke/forums/faq/index.php?action=artikel&cat=1&id=3002&artlang=en Wed, 27 Jun 2012 11:20:00 GMT <![CDATA[1.If i supply an entity that is VAT exempt and i am not exempted what do i declare? 2. If I am paid money for services offered abroad, what do i declare and when does it become due? Regards Ivan ]]> Declare the income in the “exempt sales” field in the vat 3 return, take note that there is a difference between exempt and zero rated sales, exempt goods and services are found in the 2^nd and 3^rd schedules in the VAT ACT respectively and Zero rated goods and services are found in the 5^th schedule of the VAT ACT For monies received for services rendered abroad those are exports which are zero rated, therefore should be declared in the vat 3 in the field zero rated sales VAT 3B ]]> http://www.revenue.go.ke/forums/faq/index.php?action=artikel&cat=2&id=2992&artlang=en Fri, 11 May 2012 08:43:00 GMT <![CDATA[i have forgotten my password and the user name. please help. ]]> You will be required to use the 'Forgot password' function on the kra portal to get a new set of log-in credentials to access your account ]]> http://www.revenue.go.ke/forums/faq/index.php?action=artikel&cat=1&id=2991&artlang=en Fri, 11 May 2012 08:11:00 GMT <![CDATA[I would like to get my PIN details]]> For the security and confidentiality of taxpayers’ data we don’t reveal a taxpayer’s PIN on phone, email, or third parties. We can never be sure of the true identity of the requester. That is why we insist the taxpayer has to visit the nearest KRA office for identification before he/she is given the PIN. However if you have you need to confirm the details of a PIN of a third party which is in your possession please use the PIN CHECKER link on www.kra.go.ke ]]> http://www.revenue.go.ke/forums/faq/index.php?action=artikel&cat=1&id=2990&artlang=en Fri, 11 May 2012 07:41:00 GMT <![CDATA[If a company changes its name, do they need a new PIN & VAT or they can use the one in their old company name]]> http://www.revenue.go.ke/forums/faq/index.php?action=artikel&cat=1&id=2989&artlang=en Fri, 11 May 2012 07:10:00 GMT