There are three (3) core units within the MTO structure. These are listed below indicating the services offered under each Unit.

• Audit
  • Procedural audits
  • Refund claims audit
  • Objections and Appeals

• Compliance & Debt
  • Relationship Management
  • Debt Collection
  • Queries and Disputes
  • Return Processing
  • Enforcement

• Taxpayer Services
  • Customer Care
  • Registry
  • KRA Online Services Support
  • Taxpayer Education
  • Refunds
  • Taxpayer Recruitment
  • FAQ’s